<div id="content-body">
	<h2>Self-managed support</h2>
	<p>
		Using our multi-channel support system, 
        you have immediate access to <a href="$context/about/about.htm">
        our team</a> and expertise. We'll help with everything 
        from initial deployment to application tuning.
	</p>
	<hr>
	<p>
    	If you're having trouble, you've come to the right place. 
        Just follow the steps below.
	</p>
	<h3>Step one: check the status</h3>
	<p>
    	Visit our <a href="$context/servers/status.htm">status page</a> 
        for 24/7 updates about server or network issues. 
        You might also try entering your website's <span class="caps">URL</span> 
        into <a href="http://downforeveryoneorjustme.com/">this site</a> to see if it's a local connectivity issue.
	</p>
	<h3>Step two: check the docs</h3>
	<p>
    	We have done our best to document most of the problems we've seen to our help our customers get answers quickly.
	</p>
	<ul>
		<li>
        	<a href="$context/wiki/main.htm">Support Wiki</a>
		</li>
		<li>
        	<a href="$context/support/manual.htm">Operating Manual</a>
		</li>
		<li>
        	<a href="$context/support/troubleshooting.htm">Quick Troubleshooting Guide</a>
		</li>
		<li>
        	<a href="$context/support/faq/main.htm">Kaisa Network <span class="caps">FAQ</span></a>
		</li>
	</ul>
	<h3>Step three: file a ticket</h3>
	<p>Our fast-response ticket system will alert our on-call team immediately.</p>
	<ul>
		<li><a href="$context/support/ticket/new.htm">Submit a Ticket</a></li>
		<li><a href="$context/support/ticket/view.htm">Check the Status of a Ticket</a></li>
	</ul>
	<p>
    	Please review our support hours section below for response times.
	</p>
    <hr>
    <h3 id="support-hours">Support hours</h3>
    <p>
    	Although we always respond to urgent issues immediately, 
        response times for non-urgent issues 
        vary based on both time and day of week.
	</p>	<p>
    	<strong>Normal Business Hours Support:</strong> 
        Monday through Friday 9:00 - 19:00 Hrs. (<span class="caps">GMT</span> -4), 
        exclusive of Chile Holidays. This means that you if you submit a ticket during 
        Normal Business Hours that it will be addressed promptly.
	</p>
    <p>
    	<strong>After Hours Support:</strong> 
        Any time outside the Normal Business Hours range, inclusive of Chile Holidays. 
        This means Monday through Friday 9:00 - 19:00 Hrs. (<span class="caps">GMT</span> -4) 
        and all day Saturday and Sunday. During this time, we provide 24/7 support for issues of an urgent nature. 
        Non-urgent issues will be promptly addressed during the next business day. 
        Urgent requests are defined as any issue that you are unable to address yourself 
        such as network connectivity or hardware issue that results in your server 
        not being available by ping or ssh. Tickets submitted for issues regarding 
        server or application configuration will be addressed during Normal Business Hours.
	</p>
</div>